SHOPPING GUIDE

 

 

■ About Our Pieces

We mainly offer USED and VINTAGE pieces (with a few exceptions).
As these are older pieces, they may show scratches, tarnish, or other signs of age.
All pieces are cleaned as much as possible, but we avoid excessive restoration in order to preserve their vintage character and patina.

We describe notable features in each listing, but due to the nature of vintage, it is not possible to cover every detail. Please carefully check the photos for condition.

If you have any concerns or questions, feel free to contact us. We also accept requests for additional photos. Please do not hesitate to reach out as many times as you need until you are fully satisfied.

We kindly ask that purchases be made by those who understand and appreciate the unique nature of vintage.

■ Payment

We accept:

・Credit cards (JCB, Visa, Mastercard, American Express, Diners Club, Discover)

・Bank transfer

We do not support other payment methods.

■ Shipping & Delivery

・Credit card payments: shipped within 3 business days of the order date

・Bank transfers: shipped within 3 business days of confirmed payment

・Exceptions will be announced in advance

・No shipping on Sundays or public holidays

・Shipping methods:
[Japan Post] Click Post, Yu-Packet, Letter Pack Light, Letter Pack Plus, Yu-Pack
[Yamato Transport] Nekopos, Takkyubin Compact, Takkyubin

The shipping company and method cannot be specified or changed.
If you would like to know the method in advance, please contact us.

 

All pieces are shipped free of charge within Japan.

 

※For international shipping, fees and methods differ from the above.

 

 

■ International Shipping

We ship worldwide, with some exceptions.
Please contact us via Instagram DM or through our Contact page for details.

■ Order Confirmation Emails

If you do not receive an email from us, it may have been marked as spam or blocked by your settings.
Please allow emails from ＜philia-jp.com＞ before placing an order.

■ Accounts

Creating an account allows you to view order history, save addresses, and enjoy faster checkout.
You can create an account via the person-shaped icon at the top right of our website.

[Account Deletion]
If you wish to delete your account, please contact us via the CONTACT page with your registered name and email address.

Please note: Subscribing to our Newsletter requires a separate application.

■ Newsletter

We send updates about new pieces and shop news from time to time.
Subscribe via the Newsletter form at the bottom of our homepage.
After registering, you will receive a confirmation email. Please verify via the link to complete your subscription.

[Unsubscribe]
Use the link in any Newsletter email, or contact us through the CONTACT page with your registered email.

■ Repairs & Aftercare

We offer repairs and aftercare for a fee.
Please contact us via the CONTACT page or Instagram DM.

■ Returns

We only accept returns in the case of defects or errors on our part.
Please contact us within 7 days of receiving your piece.
Returns for reasons such as size or image differences are not accepted.

■ Invoices & Receipts

[Delivery Note] Issued only upon request (write "Delivery Note Required" in the cart notes).

[Invoice] Not issued. Please use the order confirmation email.

[Receipt] Not issued. Please use your credit card statement, bank transfer slip, or passbook statement together with the order confirmation email.